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Intelligent deliveries – (EDM04)
With delivery costs and customer service expectations both rising, investment in real-time telematics and mobile data solutions will become a core investment for 21st century retailers. In the first of...
View ArticleUsing customer feedback to improve the delivery experience – (EDM04)
What do customers really want when it comes to their delivery service? The answer can be broken down into four points: parcels arriving on-time, in great condition, delivered with a friendly attitude...
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Peaks and troughs – (EDM04)
Seam Fleming, Editor, eDelivery.net reports on the build up to Christmas 2015, retail and carrier plans and customer expectations. Peaks, they’re a bit like buses. You wait ages for one, then two or...
View ArticleWhistl sets sights on packets and parcels growth – (EDM04)
As the UK’s second largest private postal company, Whistl handles around 4bn items of addressed mail every year, which is over 26% of the total volume of UK mail items, making it the UK’s largest DSA...
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Efficiency in a box – (EDM04)
Lester Barratt, Sealed Air’s Strategic Markets and Accounts Director, assesses the role packaging will play in logistics operations with the rise in ecommerce and expectation for a better customer...
View ArticleShop Direct: a transformational affair – (EDM04)
Shop Direct has been going through a major transformation as it changes from a catalogue operation into a leading digital business. Paul Miller, Director of Logistics, explains the impact on its...
View ArticleAsda opens parcel collaboration – (EDM04)
Asda has launched a new parcel service which will allow shoppers to collect and return parcels from a number of third party retailers at its 614 stores nationwide. The parcel innovation, which is...
View ArticleeBay and Argos extend reach – (EDM04)
Argos and eBay are extending the trial they’ve been running since 2013, which lets eBay sellers use the Argos delivery and collection network. The partnership now covers collection and drop-off at...
View ArticleRetail Review – (EDM04)
Each issue, eDelivery asks three independent consultants to take a look at a leading retailer and benchmark their performance in terms of delivery, collect and returns, and analyse what this means for...
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Predicting Peak – (EDM04)
In collaboration with our colleagues at InternetRetailing, eDelivery.net is collating some of the latest noteworthy stats and analysis of the forthcoming peak period. Sean Fleming reports the latest as...
View ArticleAmazon: continual innovation
Amazon’s 500,000sq ft warehouse in Hemel Hempstead is just one of ten which the retail behemoth operates in the UK, forming part of a network of 130 across the globe. From here a range of products,...
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Dashboard: Parcel deliveries break the 1 billion barrier
Shoppers spent £114bn online in the UK during 2015, with £24.4bn being spent over the Christmas period alone. Emma Herrod reports on the impact on retailers and carriers. InternetRetailing grew by 11%...
View ArticleIRUK 500 The state of retail: Top500 2016
Martin Shaw, Head of Research, InternetRetailing explains the findings of the annual Top500 report and what it reveals about the industry’s top companies and their evolving strategies. Leading Top500...
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Retail Review
Each issue, eDelivery asks three independent consultants to take a look at a leading retailer and benchmark their performance in terms of delivery, collect and returns, and analyse what this means for...
View ArticleRedefining the supply chain
David Hogg, Commerce Solutions Lead Europe, IBM Commerce examines the impact of omnichannel retailing on the retail supply chain and evaluates the impact that cognitive computing will bring to the...
View ArticleFormulating the distribution centre of the future
Over the past 10 years, ecommerce has become increasingly prominent, with major online players such as Amazon being the driving force behind the growth. As ecommerce purchases and revenue have grown,...
View ArticleCosting delivery
Delivery may be free in customers’ eyes but there are costs involved for retailers. Emma Herrod investigates how costing of the final mile is changing and the impact of retailers making deliveries...
View ArticleReturn to sender, distress unknown
Sean Fleming, Editor, eDelivery.net examines omnichannel returns and how retailers are analysing processes and customers to ensure profitability. he first working week of 2016 might feel like a dim and...
View ArticleDelivery solutions: driving home shopping growth
Locker boxes and drop-off points are no longer optional add-ons in the online shopping market, but are playing an increasingly important role in its continued expansion. Sharon Clancy reports. Right...
View ArticleInsight around the world
David Jinks, Head of Consumer Research, ParcelHero.com UK retailers stand to make £1000s in extra orders and reduced red tape now that the US Duty threshold has increased from $200 to $800. The long...
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